2nd Line IT Support Engineer needed at iOCO
Job title : 2nd Line IT Support Engineer
Job Location : Not specified,
Deadline : May 05, 2024
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The Role
- iOCO Infrastructure Services Invites You to Explore Possibilities.
- We’re looking for a 2nd Line IT Support Engineer superstar to join our team of problem-solving experts and help us keep our software running smoothly.
Skills and Experience
What you’ll do:
- Assisting in 1st/2nd line technical support.
- Call Management
- Working to SLAs
- Direct User communication verbally and written for assistance in Software distribution, 1st and 2nd line Desktop Support.
- Building strong relationships with customers.
- The ability to take ownership of customer problems.
- A proactive approach to customer problems and an understanding of customer perception.
- Remote Incident Resolution
- Software Deployment
- Ability to multi task and meet specific goals set by supervisors and management
Your expertise:
- Minimum 3-5 years desktop support experience.
- Good communication skills.
- Some server and network support experience
- Good communication skills and fluent in Mandarin Chinese, Italian or German verbally and written.
- Self-sufficient.
Qualifications required:
- Grade 12
- International MCSE qualified or international equivalent
- A+ / N+ entry-l IT qualifications
- ITIL Foundation
- Microsoft 365
- Azure
- AD
- Soft skills certificates
- Mobile Technology certifications
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now