Key job responsibilities

• Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
• Manage the performance of 3PL FC providers, including but not limited to safety, customer experience, quality, and cost.
• Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanism to manage operational and financial performance on a daily basis.
• Work with Supply Chain and Capacity Planning to plan and secure capacity with 3PL providers.
• Partner with / leverage other internal tech and non-tech resources to improve fulfillment capabilities and performance; facilitate system development and adoption with 3PL providers and internal teams.
• Drive continuous improvement initiatives with 3PL providers and internal teams to provide best in class fulfillment experience and cost structure.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor’s degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• 5+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules