5x Service Desk Agents- Cleaning and Security Industry needed at Human Accent

MAIN PURPOSE OF THE POSITION

• To serve as the central hub for managing all client-related inquiries and service requests, and coordinating seamless communication across departments. This includes addressing client complaints, managing health and safety incidents, handling material requests, overseeing machinery repairs, engaging subcontractors, and ensuring the timely delivery of services and resources in line with operational requirements.

Qualifications:

• A minimum of a high school diploma or equivalent (required);
• A minimum of relevant qualifications in operations management or facilities management (preferred).
• Certification in Health & Safety practices.

Experience, Knowledge & Skills:

• Minimum 2 years of experience in a similar role within the security, cleaning, or facilities management industry.
• Familiarity with Profit, Velocity, SAP, or similar operational systems (advantageous)
• Intermediate competence in MS Office
• Knowledge of security and cleaning industry standards and practices.
• Picking stock from the warehouse for deliveries
• Generating and processing accurate monthly client invoices
• Generating credit notes and Purchase orders
• Creating sales orders
• Key Performance Areas
• Clients complaints
• Health and Safety incident logging
• Material requests & inventory coordination
• Equipment repairs & maintenance
• Subcontractor coordination
• Generate Goods issues per site BOQ