Detailed description

The successful candidate will be responsible for the following key performance areas:

• To apply knowledge management principles and practices to efficiently capture, organise, and disseminate HR-related information within the team. 
• To develop, manage and maintain all processes, policies, and procedures to ensure accurate and up-to-date knowledge resources for the team and stakeholders.
• To analyse complex HR scenarios, identifying solutions, and making informed decisions to improve HR processes and performance. 
• To monitor and manage outputs of the HR administration team members on an ongoing basis, manage workflows, monitor quality, turnaround times and deliverables in accordance with pre-scheduled responsibilities, ad hoc activities or projects.
• To foster a positive work environment and drive high performance by guiding and mentoring team members and encouraging their professional growth and development.
• To manage employee relations (ER) issues affecting team members and escalate where necessary.
• To design and deliver effective training programs and workshops in collaboration with required resources to enhance the skills and knowledge of relevant team and stakeholders such as Senior HR Administrators, HR Administrators, Process Owners, Managers and Employees.
• To create and maintain comprehensive documentation, knowledge articles, and training materials to support HR Operations and the HCM cloud solution.
• To drive change initiatives related to knowledge management and capability development, fostering adoption and continuous improvement.
• To leverage tools, HR technology platforms, including HCM cloud solution and knowledge management systems for efficient knowledge sharing.
• To track and evaluate the effectiveness of knowledge management initiatives and training programs, making data-driven improvements.
• To ensure the accuracy, relevance, and consistency of knowledge resources, conducting regular audits and updates.
• To be responsible for governance, risk and compliance of the section. Identify and mitigate all risks related to own function.
• Manage relationships with internal and external stakeholders to understand their needs and align services delivered and development efforts accordingly.
• To be responsible for the maintenance of the on-premise HR ERP modules and HCM cloud modules that support the various transactions of the Human Resources Department (HRD) in as far as this relates to HR administration.
• Stay abreast and up to date with industry trends and best practices in knowledge management and capability development, seeking opportunities for continuous improvement.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• A minimum of an Honours degree in Human Resources OR equivalent combination of education and job-related experience
• A minimum of 8 -10 years of experience in HR and/or related environment
• Experience in training and capability development
• Experience in leading and developing a team 
• Experience with Oracle Fusion HCM Cloud Solution or other HCM Cloud platforms (e.g. SAP Success Factors, Work Day) is a plus