Job Expired
CSSC Front Line Representative needed at GRUNDFOS
Job title : CSSC Front Line Representative
Job Location : Gauteng, Johannesburg
Deadline : December 19, 2024
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Your main responsibilities:
- Assist customer order inquiries via telephone, email, live chat, and instant messaging
- Enter and maintain manual and electronic orders accurately and efficiently.
- Resolve missing information for orders at the time of entry, or liaise with stakeholders to do so.
- Handle customer order changes and assist with supply chain issues while providing up-to-date order and delivery statuses
- Handle order fulfillment tasks.
- Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
- Provide order and delivery status to Customers.
- Create tickets, e.g., RFI (request for information), RFQ (request for quotation) RFC (request for complain) and RFO (request for order), for own processing or for forwarding to the back office.
- Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
- Coordinate Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance, and the Supply Chain.
- Assist Customers with order progression and supply chain issues.
- Commercial advice on Customer inquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc.
- Create processed offers according to the description.
- Track offers according to specifications (e.g., sales guidelines).
- Follow up on Customer interactions within Service Level Agreement (SLA).
- Provide standard pricing and delivery information.
- Identify business opportunities and handover to external sales.
- Create, delete, and maintain Customer contact data in the SAP CRM system.
- Promote digital tools towards customers using templates (GPC, My Grundfos, Extranet, etc.).
- Support in conducting ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, etc.
Your Background:
- Diploma or bachelor’s Degree or equivalent work experience.
- Additionally, have a minimum of 1 year of previous experience within Customer Services.
- Familiarity with MS Office & SAP & CRM applications (ideally, it will be the advantage)
- Relevant administrative experience, organizational skills & accountability with the Customer
- Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.
- Fluent in English language
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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- This job has expired!
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