Some responsibilities may include:

• Facilitate client post-sales engagement by coordinating training dates, confirming attendee numbers, and managing the collection of required sales documentation, including booking forms, purchase orders (PO), proof of payment (POP), and quotations.
• Serve as the primary communication liaison between the EAM and training booking contact (coordinator) to ensure seamless information flow.
• Provide post-sales support, including assistance with invoices, letters of attendance, and certificate-related queries.
• Act as a secondary point of contact for client queries, complementing the efforts of the sales executive.
• Address and resolve critical client concerns and complaints promptly to maintain satisfaction and loyalty.
• Participate in meetings to provide insights and updates on sales-related matters.
• Supporting the National Sales Manager by tracking team activities and performance metrics.
• Assist with onboarding for new sales team members to ensure their smooth integration and success.

Requirements

• Min 2 years’ experience in an administrative position.
• Matric.
• NQF Level 6 in Administration would be an advantage.
• Computer literate.
• Microsoft office (especially Excel).
• Ability to work under pressure.
• Excellent people skills.
• Good time management.
• Preference will be given to employment equity candidates.