Job title : Academic Operations Coordinator – JHB
Job Location : Gauteng, Johannesburg
Deadline : October 24, 2024
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Duties & Responsibilities:
Client Liaison & Communication
- Manage student queries via IIE RC assist as an agent.
- Resolve or assist with queries or requests on IIE RC Assist.
- Sustain relationships with external service providers.
- Escalate queries / requests within the campus communication.
- protocol and ensure effective information sharing / referral.
- Capture and update student notes on SIS
Academic Admissions and Delivery
- Attend and assist in departmental meetings.
- Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.
- Ensure admission criteria requirements are met
- Review Assessment Timetable in conjunction with Academic
- Operations Officers.
- Assist with physical exam scripts (courier and control for retrieval and marking)
Academic Administration
- Manages the administration of student data on SIS.
- Manages deadlines for completion of data / spreadsheets for reports.
- Documents academic query / request processes and outcomes.
- Compiles graduation lists in conjunction with Academic Operations Officers.
- Assist campus management and National with graduation.
- Reviews assessment timetables in conjunction with Academic Operations Officer.
- Allocate Lecturers and students to respective groups.
- Assist with student and lecturer’s orientation.
- Assist with student letters
- Assist the team during all Internal and external audits
- Complete all operational administration duties / tasks as delegated by Managers.
- Managed specific tasks as delegated by the manager
- Compliance – policy implementation
- Report deviations via academic query to the management.
- Give input on the annual policy review process.
Minimum Requirements:
- Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
- Experience: Administration and customer services experience 2-3 Year(s)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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