Minimum Requirements…

Essential:

• Grade 12 – Matric or Senior Certificate and/ or a relevant Accounting Qualification
• Minimum 1 – 2 years’ experience in debt collection environment

Advantageous:

• Debt collection experience in a pharmaceutical environment

Job Specification…

• Open and maintain accounts as per standard operating procedure.
• Conduct accurate ITC checks for accounts prior to approval.
• Receive and allocate daily payments from customers to correct accounts.
• Report customer complaints and irregularities to management.
• Run weekly debtors age analysis reports for review by management.
• Contact customers and ensure that statements and invoices submitted reflect outstanding and obtain commitment for payment from the customer
• Maintain record of all correspondence and discussions relating to customers.
• Update and maintain accurate record of customer details on the master data.
• Prepare and reconcile debtor’s accounts and resolve any outstanding queries.
• Review and maintain age analysis to ensure debt does not exceed 60 days.
• Communicate monthly to each customer to collect outstanding debt.
• Resolve disputes with customers and ensure all queries and enquiries on customer accounts are addressed timeously.
• Adhere to Dis-Chem Policies and Procedures and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations