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Accounts Clerk – East London needed at HeroTel

Job title : Accounts Clerk – East London

Job Location : Eastern Cape, East London

Deadline : April 05, 2024

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Key Performance Areas would include, but are not limited to:


  • Processing of incoming payments.
  • Generate and send invoices.
  • Generate credit notes.
  • Resolve billing discrepancies.
  • Submission of refund forms.
  • Customer queries:
  • Resolve customer queries and escalations efficiently and timeously.
  • Liaise with internal departments and external clients to resolve outstanding queries and ensure
  • timeous collection of debt.

Debt collection:

  • Administration of debtor’s accounts.
  • Follow up on payment arrangements made.
  • Resolve and follow up on billing and payment queries.

Bad Debt:

  • Cancellations
  • Letter of demands.
  • Ensure timeous suspensions on overdue accounts.
  • Weekly monitoring and reconciliation of overdue accounts.
  • Working with Age Analysis to ensure priority debtors are dealt with in a timeous manner.

Ticket Management and Reporting:

  • Maintain accurate financial records.
  • Assist with daily operational statistics and reporting.
  • Assist Team Leader Accounts and Accounts Manager with ad hoc tasks where possible.

Key Outputs:


  • Efficiently manage payment processes, invoices and credit notes while resolving discrepancies and handling refunds.

Customer Queries:

  • Swiftly address and resolve customer queries.

Debt Collection:

  • Collaborate with internal and external stakeholders for timely debt collection.
  • Administer debtor accounts and manage bad debt.
  • Ensure timely resolution of cancellations and overdue accounts.

Ticket Management and Reporting:

  • Maintain accurate financial records.
  • Contribute to daily operational statistics and reporting.
  • Provide support for ad-hoc tasks to the Accounts team.

The successful candidate must have the following experience/skills:

  • Experience In a similar role will be advantageous.
  • Good knowledge of experience in accounting systems.
  • Experience in customer service and ability to deal with difficult customers.
  • Proficient in computer software programs including Excel.
  • Ability to work independently and manage multiple accounts.
  • Excellent communication skills; verbal and written.
  • Effective time management skills and ability to prioritise.
  • Ability to work under pressure.
  • High level of accuracy.
  • Strong team player.

Education Requirements:

  • Minimum Grade 12.
  • Suitable degree in Accounting or Bookkeeping will be advantageous.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • This job has expired!