Key Performance Areas would include, but are not limited to:

Billing:

• Processing of incoming payments.
• Generate and send invoices.
• Generate credit notes.
• Resolve billing discrepancies.
• Submission of refund forms.
• Customer queries:
• Resolve customer queries and escalations efficiently and timeously.
• Liaise with internal departments and external clients to resolve outstanding queries and ensure
• timeous collection of debt.

Debt collection:

• Administration of debtor’s accounts.
• Follow up on payment arrangements made.
• Resolve and follow up on billing and payment queries.

Bad Debt:

• Cancellations
• Letter of demands.
• Ensure timeous suspensions on overdue accounts.
• Weekly monitoring and reconciliation of overdue accounts.
• Working with Age Analysis to ensure priority debtors are dealt with in a timeous manner.

Ticket Management and Reporting:

• Maintain accurate financial records.
• Assist with daily operational statistics and reporting.
• Assist Team Leader Accounts and Accounts Manager with ad hoc tasks where possible.

Key Outputs:

Billing:

• Efficiently manage payment processes, invoices and credit notes while resolving discrepancies and handling refunds.

Customer Queries:

• Swiftly address and resolve customer queries.

Debt Collection:

• Collaborate with internal and external stakeholders for timely debt collection.
• Administer debtor accounts and manage bad debt.
• Ensure timely resolution of cancellations and overdue accounts.

Ticket Management and Reporting:

• Maintain accurate financial records.
• Contribute to daily operational statistics and reporting.
• Provide support for ad-hoc tasks to the Accounts team.

The successful candidate must have the following experience/skills:

• Experience In a similar role will be advantageous.
• Good knowledge of experience in accounting systems.
• Experience in customer service and ability to deal with difficult customers.
• Proficient in computer software programs including Excel.
• Ability to work independently and manage multiple accounts.
• Excellent communication skills; verbal and written.
• Effective time management skills and ability to prioritise.
• Ability to work under pressure.
• High level of accuracy.
• Strong team player.

Education Requirements:

• Minimum Grade 12.
• Suitable degree in Accounting or Bookkeeping will be advantageous.