What will you do?

• This role is responsible for overseeing revenue recording, managing incoming payments, accounts receivable (AR) activities, and handling selected asset accounting transactions. Additionally, this role is responsible for managing the Accounts Receivable Clerks, ensuring team performance and development.

What will make you successful in this role?

The key performance areas and tasks of this role are as follows:

Manage incoming payments and revenue recording

• Process and manage down payment requests, ensuring accurate linking and posting to invoices.
• Ensure timely and accurate allocation of payments to customer accounts.
• Extract debtor age analysis and follow up on outstanding balances.
• Investigate and process refund requests, obtaining necessary approvals.
• Update the accounts receivable balance with the corresponding intercompany loan transaction and ensure they are posted correctly on the system in a timely manner
• Post journals for withholding tax and write-offs.

Relationship Management

• Work collaboratively with other departments to ensure accurate client billing information.
• Work collaboratively with Accounts Payable for potential set-off.
• Work collaboratively with other Business Units to resolve queries which are hampering collections.
• Regular coordination and discussion ​​with the other Business Units to resolve customer issues.

Quality and Process Optimisation

• Review AR Clerk activities to ensure service quality.
• Recommend improvements to invoicing and payment processes, including standardisation and automation opportunities.
• Investigate and resolve customer queries efficiently.

Asset accounting

• Perform asset-related transactions, such as cost/profit center changes and scrapping of assets.

Reporting and controls

• Perform monthly AR and asset control procedures to ensure compliance with governance, risk, and control frameworks.
• Prepare monthly Accounts Receivable reports (e.g., FINBON stats).

Service management

• Support business users on processes impacting AR service delivery.
• Participate in system testing (e.g., UATs, DR testing) as required.

Team Management

• Manage and oversee the performance of the Accounts Receivable Clerks, ensuring accurate task execution and adherence to processes.
• Implement and monitor the annual work plan, ensuring targets are met.
• Conduct team performance reviews, identify development needs, and drive high-quality service delivery.

Qualification

• Bachelor’s degree in Commerce, Accounting or Finance or relevant field from a recognised institution.

Experience and Knowledge

• 3 years of solid understanding of basic accounting principles, fair credit practices and collection regulations
• 2 years in-depth knowledge and understanding of accounts receivables, payment applications and invoicing
• 1 year experience in Accounts Receivable processes within SAP S/4Hana
• 1 year in-depth knowledge of credit authorisations, billing and collections procedures and practices