DUTIES:

Management 

• Directly manage 4 Credit Controllers based in Cape Town (3) and Uxbridge, London (1).
• Directly manage 2 Cash Receipt employees based in Cape Town.
• Provide clear vision and leadership for the 2 teams to ensure accurate and timely processing of all customer receipts.
• Work with the teams to ensure customer queries are dealt with accurately and timely in line with agreed KPIs.
• Ensure customer statements are sent out regularly and accurately.
• Lead monthly summary calls with Senior Leadership to highlight any issues or areas of concern.
• Continual review of all AR balances with the individual team members and ensure actions are completed.
• Have regular AR calls with Country Managers (across 9 locations) to come up with an action plan to tackle outstanding issues.
• Supervise the use of debt collection agencies to ensure outstanding receipts are received from customers.
• Investigate complex enquiries arising from the debt management process and respond to queries in an efficient and timely manner.
• Assist in the investigation of credit balances to correctly identify which open items are cleared down.
• Assist in timely production of audit information (including bank statement transaction identification, customer remittance).
• Produce KPIs on a monthly basis to evaluate billing and cash receipting volumes and values and ensure fair distribution of workload among the team members.
• Work with the Netting AP team to ensure that debts are collected when no offset is required. 

Systems and Processes 

• Continuous review of processes and systems used within the AR function, making recommendations and producing business cases for system improvements.
• Test and implement new systems for rapid roll out. 

Staff 

• Effectively manage, motivate and develop the team members.
• Manage performance issues as appropriate.
• Implementation of a change management culture by challenging and replacing established processes and procedures where necessary.
• Liaise with different departments to ensure the CPT team are properly supporting the needs of the operating businesses. 

General 

• Keep key stakeholders up to date on progress against key milestones. 

REQUIREMENTS:

• Strong leadership and interpersonal skills,
• Experience of working with Shared Services Centre.
• The ability to drive change and a desire to continually improve.
• Strong team player and ability to communicate and build relationships with people at all levels of the organisation. 
• High level of computer literacy.