Acquisitions Agent: Fixed Term Contract needed at Tracker Connect Ltd

Introduction

• Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents on a 12-month Fixed Term Contract basis in the Acquisitions Call Centre situated at the head office based in Johannesburg.

Job description

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values
• Selling value-added services
• Up-selling of Tracker products
• Obtaining referrals from new Tracker customers
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
• Establishing, building and maintaining relationships with our various partners
• Contract administration, feedback and daily statistical reporting.
• Scheduling fitments of Tracker units
• Rescheduling appointments
• Checking/Maintaining high Quality of schedules
• Management of potential cancellations

Competencies Required:

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing

Minimum requirements

Job Requirements:

• Matric
• 1-2 years previous call centre experience in a sales environment is essential
• RE 5, 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel)
• Please Note: If you have not heard from us within 4 weeks, consider your application unsuccessful.