Job Description    

RCL FOODS is looking for a decisive and efficient individual to support the sales team and provide an important link between the managers and their customers by managing the processes of all sales-related paperwork whilst resolving queries as well as developing and maintaining sales performance trackers.

Minimum Requirements:

• Matric
• Office administration Diploma would be an advantage.
• Strong MS Office Skills. Advanced Excel and Pivot table experience
• 2 years’ administrative experience

Duties & Responsibilities

Sales Administration

• Day-to-day customer engagement and resolving customer queries.
• Management of deals and the deal capturing process (end to end) as well as the management of any deal related queries with both internal and external stakeholders.
• Pricing management and resolve queries. Manage and implement the RCL FOODS pricing mandates and ensure pricing compliance.
• Management of the full credit claims process end to end
• Developing and maintaining promotional grid and endure promotional compliance.
• Management of the full Ad Hoc Budget process on the Activity Tracker along with communication to both our internal and external customer Finance teams
• Track/measure the success of growth initiatives (launches/ promotions/activations).
• Manage the price capturing process into the system
• Maintain electronic and paper-based customer records and information.
• Compile weekly performance feedback by sub-category for Regional Account Managers / National Account Managers.
• Prepare monthly expense claims.
• Monthly budget management scrutinize reports and reverse relevant charges to correct cost Centre, and extract cost detail on request
• Assisting with any travel related queries
• Managing OOS and Out of Sequence deliveries
• Monitor and profile PI allocations and communicate to manager.
• Monitor weekly pricing on key SKU’s in Customers by region
• Monitor implementation of key price points vs RRSP.
• Highlight to relevant NAM where objectives are not being achieved.
• Mid-Month and Full Month Commentary on Sales performance across all Business Units
• Monthly Account review by respective Business Unit.

Promotion Grid Maintenance:

• Capture and maintain all activities on the promotional grid and publishing internally.
• Responsible for the accuracy and the compliance of the retailer promotional grid.
• Ensure promo grid changes timeously are communicated to Customer Marketing & Supply chain team.
• Weekly Advert trackers and Scorecards
• Fully responsible for all Pre/Post Promotional evaluations based on RCL’s NRM requirements

Team Coordination and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.

Support the business core values.

• Champion training and development of self and others through utilising available training opportunities.
• Participate in regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and compliance where required in line with relevant legislation and company policy.

Compiling weekly/monthly feedback

• Demonstrate willingness to help others and go the extra mile to meet team targets and objectives.

Customer Service

• Quickly build an understanding of the FMCG industry, especially the Relevant categories and products.
• Develop a strong working relationship with Junior Acc Managers, Key Acc Managers, and National Account Managers within teams.
• Build working relationships with key admin staff within customer’s business.
•  Manage customer jab allocations, liaise with customer services and feedback to customer on drop dates, etc.