PURPOSE OF THE ROLE

• We are seeking a detail-oriented and organized Administration Supervisor reporting to the Retail Manager. The Administration Supervisor will support the Manager in the daily business operations of the retails store. Mainly responsible for many duties, including supervising employees, communicating and helping customers, carrying out directives by the Retail Manager.

KEY RESPONSIBILITIES

Cash Management

• Preparation, co-ordination and handing out of Floats
• Preparation of Float for Admin Desk
• Daily Banking 
• Consolidation of previous night’s cash up
• Prepare paperwork as per HQ financial process
• Be prepared for SBV collection
• Assist Cashiers with cash drops
• Allocate change as per request
• Cash up at the end of every shift
• Correction of Cashier mistakes with consent from Retail Manager

Administration

• Administration of old stock write off and stock transfers
• Check receipt invoices against orders and send through to GRV
• Follow up on GRV cycle
• Issuing of purchase orders
• Handle transfers requests for general store management
• Weekly filling, creating, updating and maintaining records and databases

People Management

• Match attendance registers against biometric system and print for sign-off
• Assist with and/or refer any HR related queries
• Assist with leave requests and forward to HR after authorisation
• Uniform and PPE orders and issue thereof to staff
• Recruitment of staff as per Retail Manager instruction
• Management of Casual payments
• Report and administer any IR related issues in conjunction with HR
• Set up the weekly cleaning schedule

General Duties

• Upkeep of canteen
• Stand-in for Retail Manager when mandated to do so
• Up keep of stationary volumes, labels, soap, etc.

Teamwork

• Support department managers and co-employees
• Actively participate as a member of the team
• Performing any other task, not specified herein, which from time to time may be assigned by the manager

Housekeeping and Safety Standards

• Ensures that cleaning and housekeeping standards on equipment and work areas are maintained according to laid down standards and norms
• Ensure personal hygiene standards are maintained
• Take reasonable care for own health and safety as well as the health and safety of others
• Wear the correct PPE in accordance with the company policy and procedures
• No interference or abuse of any health, safety and environmental welfare equipment
• Keep work areas clean and free from hazards and  risks

Requirements

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric),  with pot Matric certificate or Diploma or equivalent qualification will be an advantage
• Must be able to read, write, speak and understand Afrikaans and English
• At least 2 years previous experience in retail administration or similar role (preferably in the FMCG Retail industry)
• Proficiency in Computer Literacy and Microsoft Office suite (Word, Excel, Outlook)
• Ability to deal with a varied group of people
• Strong attention to detail
• Operational Agility with a problem-solving mind set
• Ensure Vision, Mission and Values underpin all activities

COMPETENCIES REQUIRED

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Ability to show initiative, work as part of a team
• Self-motivated and reliable
• Performance driven and well organised
• Building and maintaining relationships with strong interpersonal skills – living out the company values and unique HO HOLA culture. 
• Friendly, helpful, confident yet humble, and able to work well in a team.
• Excellent communication and interpersonal skills. With the ability to communicate fluently in English (written and verbal).
• Strong managerial abilities: Planning, organizing, and control. Strong problem-solving skills.
• Service orientated, Confident and stress tolerance. Business Acumen.
• Accuracy and attention to detail.