Responsibilities

The Administrator, Accounts Receivables is accountable across the below areas:

Self-Leadership and Management:

• Able to work in a team
• Responsible for self-learning and development with guidance from Manager
• Ensure an ‘MTN centric’ and a partnership approach to develop strong relationships with other working groups
• Ensure effective communication across the MTN BOOST and working groups on an ongoing basis
• Has accountability.
• Shows the willing to grow and take on new tasks.
• Work well on their own.
• Attention to detail

MTN BOOST Operational: 

• Resolve operational issues
• Escalate issues and requests, as required

Operational Delivery:

Customer Invoicing 

• Create and submit sales invoices for execution and validation within the ERP system 
• Follow up and resolve any failed lines on the invoices 
• Create/Initiate the necessary accounting on the ERP system for the invoices processed 
• In line with the accounts receivable policy, create manual invoices for adhoc transactions upon request and publish approved invoices as per the defined timelines (Service Level Agreements) 

Invoice credit 

• Obtain the supporting documentation (invoice, delivery note etc.) in support to a request for credit 
• Upon request, create and publish a credit memo (including justification) in line with the defined timelines (Service Level Agreements) and the accounts receivable policy defined 

Accounts Payable/Accounts Receivables Netting 

• Configure netting of both the parties in the system based on defined contracts between the parties
• Draw the netting report from the system, identifying the transactions that can be netted 
• Create Accounts Payable / Accounts Receivables netting vouchers in line with the invoices that have been identified for netting  

Credit Management 

• Extract credit exposure report on periodic basis and perform an initial identification of areas for further investigation 

Upon request, obtain the required information to assess the credit limit of a customer. The information could include: 

• Payment trends 
• External credit reports 
• Trading history 
• Any other relevant information 

Manage Collections, Cash Application and Cash Reconciliation 

• Capture cash receipt transactions on the ERP based on the collection reports received from the collection service centres and post receipts to the appropriate accounts. Discrepancies should be followed-up in line with the requirements of the service level agreement 
• Run age analysis and review balances to identify items for follow-up 
• Follow up on outstanding balances in line with the credit management policies of the respective Opcos e.g. send dunning letters, contact customers etc. 
• Identify and recommend additional follow-up 
• Block customers in the system in line with an approved request and the credit management policy 
• Calculate provision for bad debt and actual bad debts based on ageing report and credit management policy 
• Write-off bad debts in line with the required approval received and credit management policy

Commission Management 

• Pull out the commission calculation reports and verify the commission calculation received 
• Provide reports to Manager, AR on completion of review 

Revenue Accounting 

• Prepare general ledger journal on a monthly basis in line with the revenue line items agreed and based on the revenue reports and reconciliations provided by the Opcos and performed by the Supervisor, AR  
• Identify and make corrections/provisions as required on the revenue accounts by review of the GL accounts and considering organisation credit policy 
• Obtain approval from Manager, AR for corrections/provisions made on the revenue accounts 
• Account for the unbilled portion of post-paid revenue in line with the revenue reports provided by OpCos
• Account for Interconnect/Roaming revenue and cost in line with relevant approvals 

Manage Queries and Dispute 

• Receive, validate and classify (per the classification framework) and resolve the queries from customers (e.g. credit note, refund etc.) 
• Request and manage feedback to the customers based on the queries raised 

Governance:

• Execute day to day operations, and participate and provide inputs in ad-hoc meetings
• Resolve SSH operational issues, and escalate issues and requests as required

Reporting:

• Report to supervisor with regular progress updates within sub-division and in accordance with the measurement metrics set by the organisation

Qualifications

Education:

• Diploma in commerce; tertiary qualification preferred
• Fluent in English with the ability to communicate and describe complex technical solutions in easy to understand concepts

Experience: 

• Experience/ understanding of Oracle fusion modules (preferred)
• 1-2 years of relevant working experience in accounts receivables operations
• Working knowledge of MS Office (Word, Excel, and Outlook)
• Understanding of accounts receivable processes
• Advance excel
• Power point (1-2 year)
• Reconciling data from different systems.

Competencies:

Functional Knowledge: 

• Essential knowledge:
• Strong understanding of Accounts receivables functional concepts, processes 
• Desired knowledge:
• Aware of cross functional processes
• Aware of MTN policies and procedures
• Aware of continuous improvements plans
• Understands and creates basic reports

Leadership Qualities

• Aware of teams goals and activities
• Aware of the immediate stakeholders and reporting structure
• Focusses on self-development by taking advantage of learning opportunities
• Familiar with innovative approaches used in current procedures
• Essential skills:
• Understands stakeholder requirements and manages escalations from internal stakeholders
• Facilitates conversations on self-development; aids in coaching and mentoring
• Involved in ideation and implementation of unique solutions

Behavioural Qualities 

• Essential Skills:
• Possesses problem solving skills, probing information and assumptions to establish facts 
• Accepts responsibility for one’s own work and, where applicable, the work of others and seeks to drive accountability 
• Presents information and communicates in a simple manner to address concerns of team members
• Adjusts own behaviour to work efficiently within the team in a positive manner and endures ambiguity or uncertainty

Desired Skills:

• Individual contributor with self-belief and has occasional requirement for collaboration
• Displays honesty and truthfulness to oneself and others and builds trust among the team
• Faces and resolves difficulties with a positive attitude
• Encourages and supports team members and strives towards a caring and respectful work environment