Purpose

• To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 – 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Key Responsibilities

• Plan for, administer and process operations related tasks and activities effectively and efficiently in alignment with performance objectives.
• Support financial transactions by providing administrative support services in line with set standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Contribute to efficient operational cost management by suggesting ideas to enhance cost effectiveness.
• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Technical Competencies

• Administration (Basic)
• Business Administration Skills (Intermediate)
• Customer Relationship Management (Basic)