Job Description

Key Responsibility Areas:

• Maintain a high quality of work.
• Identify and resolve queries and problem accounts (daily).
• Prevent the debtor’s book from ageing. Take corrective action where required.
• Unallocated balances must be worked on daily and check that all allocations are done.
• Provide high quality customer service on a daily basis.
• Achieve monthly targets as set out by management.
• You will provide daily and or weekly feedback to your supervisor/manager when required.
• Documentation must be done accurately and correct.
• Perform data cleaning and transformation as necessary to prepare it for analysis.
• Assist in conducting data analysis using statistical methods, data visualization tools,
• Summarize findings in clear and concise reports
• Liaise with Call Centres:
• New accounts, closure of accounts
• management of direct payments
• Stop/Activate Billing
• Payment Management
• Management of VAS contracts of accounts with other code rejections
• Management of Legal Handovers
• Site visit to call centre’s bi-monthly
• Provide EDC with weekly stats and progress reports

Qualifications And Experience

• Bachelor’s degree or equivalent(Advantageous) 
• 2+ years credit control experience
• 1+ years Customer service or call centre experience
• CRM experience
• Credit management certification

Education

• National Certificate Level 4 (N4) / Grade 12