Job Description

• Monitor the status of the allocated debtor’s book on a daily basis.
• Prevent the allocated book from aging and take corrective action where required.
• Achieve and exceed monthly targets set with regards to aging and cash to be collected.
• Ensure cash collections on or before due date
• Ensure that credit notes, journals and EFT’s are correct before submitting to Supervisor for approval.
• Ensure that all necessary steps have been taken before an account is handed over to legal department.
• Identify and resolve problem accounts
• Resolve customer queries within 24 hours
• Take responsibility for allocated debtors book
• Effective time management to ensure all clients contacted  monthly
• Make effective and sufficient electronic  notes regarding customer contact
• Maintain account information  on system Matching of databases to ensure accurate billing and payments
• Contact arrears customers  and collect outstanding  debt
• Ensure all payments  received  by month end
• Confirm  and correct customer  detail where applicable
• Ensure correct and timeous  payment allocations on accounts
• Correct/accurate completion of documents – i.e.  Credit/Debit notes,  EFT’s, journals  and legal  handover
• Liaise with  other departments to ensure correction/adjustments  on accounts
• Professional  and courteous  service/assistance to customers (internal  & external)