Purpose

• To deliver exceptional  IT systems support services through the execution of predefined objectives as per agreed standard operating procedures. Successful incumbent will be accountable for their own work quality, standards and be required to adhere to the to Tech and Ops policies and procedures.

Minimum Qualification

• Matric
• +A/+N (IT Ops 24×7 Operations)

Minimum working experience

• 1 – 2 years’ experience in a similar environment 
• Ops24x7 experience is an advantage.
• Experience in monitoring of dashboards and batches.
• Following escalation processes working on a ticket system for logging of incident eg Remedy and Jira.
• Ability to work shifts on a rotational basis.
• General IT Support with good communication skills.
• Experience with Control-M , Remedy & Mainframe (Advantageous)

Key Responsibilities

• Be the First line support for the environment while monitoring dashboards and batch processes.
• Monitoring of the various monitoring tools used by the Company and following the escalation process for the alerts (Dynatrace)
• Check_ Mk and Sintrex
• Daily job / batch processing to be monitored using tools such as Control-M, Mainframe
• Ticketing system used for logging of incidents is Remedy