Primary Purpose

• Responsible for onboarding of merchant’s accounts to internal system efficiently within predetermined processes and procedures

Requirements

• 1 – 2 years relevant experience in a Customer Service Centre environment
• Knowledge of customer service practices and principles in the card industry

Qualifications

• Matric
• RE 5
• FAIS recognized qualification or equivalent is preferred

Competencies

• Knowledge of regulations and compliance function related to FAIS and FICA Act, most importantly PCI Compliance.
• Ability to provide customers with service, support and improve opportunities to increase their consumption of a product or service.
• Excellent communication – both written and verbal.
• Service Excellence – dealing with customers regarding potentially complex financial / emotional situations and ensuring that situations are effectively resolved to the benefit of the business and the customer without escalation to team leader
• Proficient in relevant computer applications (Ms Office)
• Ability to connect with the Customer, understand their needs and design a solution bringing together wide variety of services.
• The ability to connect, build relationships and communicate information relevant to the stakeholder groups depending on their level of work in the.