Responsibilities

• The Administrator – Risk and Compliance is responsible across the following below areas:

Access Management:

• Manage user access process to the Oracle Fusion platform via the following areas:
• User provisioning

Manual provisioning

• Executes the process to ensure valid, accurate and complete user provisioning (de-provisioning) per request for cloud across multiple environments (pre-production and production) from ticketing management tool
• Performs provisioning of all users using the Advanced Access Review (AAR) module that evaluates SOD ruleset violations, prior to access being assigned
• Implements OpCo specific auto-allocation rules to ensure new functionality becomes available post impact and risk assessment

Automatic provisioning (auto allocation)

• Implements the changes for OpCo/Support specific auto-allocation rules for positions

Access Certifications 

• Assists in the planning and execution of access certifications in collaboration with OPCO’s/GPL’s
• Assists in providing regular updates and analysis of access certifications
• Assists in executing the removal of access, as outcome of the certification process

Incident and request management, and coordination and oversight on third-level and fourth-level resolution:

• Resolve incidents and requests raised by the users in a timeous manner for the provisioning of users, by acting as first-level of support and safeguarding MTN BOOST Global Template (GT)
• Engage with relevant stakeholders constantly to quickly and accurately identify the root cause of issues or problems to minimise delays/slippages and create Frequently Asked Questions (FAQ) document to address recurring issues
• Escalate issues that may result in considerable time, scope, employee/client, or cost impact according to established governance structures
• Ensure smooth running of day-to-day operations and user support
• Triage incidents and requests, and escalate to the third-level support performed by support service provider
• Coordinate timeous resolution of incidents and requests raised with support service provider
• Identify opportunities for achieving operational efficiencies through continuous improvement activities
• Conduct research and trend analysis to support strategic initiatives

User manual updates:

Update of the following user manuals:

• User management (Cloud and on premise)
• Auto-allocation
• User provisioning and ticketing
• User provisioning way of work (FAQ’s knowledge repository)

Compliance management:

• Provide input as required for internal and external audits and review of risks and controls
• Provide inputs as required to support implementation of corrective actions based on audit findings and policy changes

Information Technology General Controls (ITGC’s):

• Providing assurance partners with evidence of ITGC’s execution

Contracting, recharge model, budget cycle, business, and financial cycle including Talent and Performance Management (TPM):

• Support the GRC team, to provide domain specific inputs to Financial Operations team 
• Provide inputs to the budget planning activities as required
• Focus on self-development by taking relevant trainings

Governance forums, integration, and oversight reporting:

• Provide data and inputs to various reports to be presented at MTN group governance forums, MTN BOOST Lead steercos, OpCos and partner governance forums
• Participate in governance forums for timely feedback (if and when requested)
• Foster strong relationship with respective OpCos and MTN group function (stakeholder accountable for the function) to drive the GRC objectives

Education:

• Minimum of 3-year tertiary diploma in IT, Finance, or Risk Management or equivalent 
• Fluent in English with the ability to communicate and describe complex technical solutions in easy-to-understand concepts

Experience:

• Minimum of 2 years’ experience in role provisioning/risk management/compliance as an area of specialisation
• Experience in Telecom / Finance / Insurance industry (preferred) or an equivalent multi-national organisation with extensive geographic footprint (Preferred) 
• Experience working in diverse cultures and geographies (Advantageous) 
• Large ERP Experience (preferred)
• Cloud experience (preferred)