Administrator: Service Advisor (Non – Technical) – Mercedes-Benz Bryanston needed at Motus Holdings Limited

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Job title : Administrator: Service Advisor (Non – Technical) – Mercedes-Benz Bryanston

Job Location : Gauteng,

Deadline : July 14, 2024

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Specific Role Responsibilities

Customer Service:

  • Responsible for the maintenance of customer service to agreed standards
  • Ensure proper diagnosis in line with customers symptom descriptions
  • Responsible for the pre-costing and invoicing of vehicles before collections by customer
  • Responsible for continuous feedback with customers on progress and delays
  • Responsible for follow up on customer enquiries and complaints

 Administration:

  • Ensure effective daily planning
  • Responsible for the pre-writing of job cards
  • Responsible for the recording of non-warranty claims
  • Responsible for the management of WIP (Work In Progress)
  • Monitoring and control of cash outstanding

Qualifications and Experience

Education & experience:

  • Minimum Grade 12
  • Computer Literate (preferably experience in the use of Kerridge)
  • 2-3 years’ experience in the same or similar position.
  • Preferably Mercedes-benz certified Service Advisor
  • Knowledge of motor industry preferable

Skills & personal attributes:

  • Self-driven and resilient
  • Integrity
  • Team Work
  • Interpersonal skills (emotional maturity / cross functional collaboration)
  • Ability to cope with pressure
  • Follow through skills

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • This job has expired!