Administrator: Service Advisor (Non – Technical) – Zambezi needed at Motus Holdings Limited

Specific Role Responsibilities

Operational:

• To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorisations,ect.
• To ensure accurate ‘verbatim’ customer information to uphold FRFT.
• To maintain customer database with contact details and information.
• To assist dealership in achieving industry standards of process effeicency. 
• To maintain and further develop own personal knowledge base in order to remain up-to-date.

Customer focus:

• To deliver value to the customer by providing any necessary advice and recommendations that would enhance their experience of the brand.
• To maximise customer awareness of all products and services available. 
• To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat.
• To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel valued.
• To create collaborative internal and external partnerships in order to expedite service delivery.
• To take the initiative and exceed customer satisfaction, even in the face of setbacks or obstacles.
• To liaise and interact with the customers accurately in order to completely understand and comprehend their service needs.
• To maintain contact with customers on an ongoing basis regarding any possible service concerns or additional requirements.
• To effectively interact and communicate with customers, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary. 
• To ensure costumer complaints are effectively managed via dealer systems.

Qualifications and Experience

• Grade 12 / Matric (essential)
• OEM South Africa product knowledge. 
• Internal procedures and process.
• Basic technical understanding & background.
• Basic mathematical knowledge (numeracy).
• OEM  brand systems namely. 
• Additional language would be an advatage .
• 2-3 yrs In automotive service Industry.

Skills and Personal Attributes

• Oral communication
• Administration skills.
• Written communication.
• People / customer interaction skills Diplomacy / resilience / dealing with
• Problem resolution / decision-making.
• Team working.
• PC Skills.
• Customer focus.