Responsibilities

Operational & Financial Reporting

• Develop and maintain comprehensive reports on operational performance, with a focus on financial metrics such as P&L, gross margin, and operating expenses.
• Prepare weekly, (Bowler) monthly, quarterly, and annual reports for senior leadership to inform decision-making and strategy development.
• Ensure that all reports/bowlers are accurate, timely, and aligned with business needs.

Data Analysis & Insights

• Collect, analyze, and interpret operational data to identify trends, issues, and opportunities for improvement.
• Provide actionable insights to the business, highlighting areas for cost savings, operational efficiency, and revenue growth.

P&L Performance Monitoring

• Track and analyze Profit & Loss performance across the business, identifying areas of variance and suggesting corrective actions.
• Collaborate with finance and department heads to ensure alignment between financial targets and operational performance.

Cost Management & Efficiency

• Identify areas for cost savings within the business, particularly around operational expenses.
• Monitor the implementation of cost-saving measures and evaluate their impact on gross margins and overall profitability.
• Work closely with cross-functional teams to develop and implement process improvements that drive operational efficiency.

Support for Decision-Making

• Provide financial data and analysis to support key decisions made by the Area Service Delivery and other senior leaders.
• Assist in the preparation of business cases and financial models to support new initiatives, projects, or investments.

Cross-Functional Collaboration

• Work closely with key stakeholders across the business, including finance, operations, human resources, and sales, to ensure that business strategies and operations are aligned.
• Support the development of dashboards and reporting tools that provide visibility into operational performance for senior leadership.

Risk and Compliance Monitoring

• Identify and report on potential financial and operational risks, ensuring that these risks are mitigated and managed appropriately.
• Ensure compliance with internal policies and procedures, as well as external regulations that affect business operations.

Process Improvement

• Continuously seek opportunities to streamline reporting processes and improve the quality of data analysis.
• Support the implementation of new systems or tools that improve the efficiency of operations and reporting.
• Support the implementation of Lean within Services MEA as being part of the Lean community and the shift to a culture of continuous improvement.

Qualifications

• Minimum of 5-7 years of relevant experience as a business operations practitioner or equivalent combination of education and experience. 
• Excellent analytical, computer and problem-solving skills
• Excellent understanding of key services related metrics, financial & non-financial 
• Proficiency in data analysis tools such as Excel, Power BI.
• Ability to understand processes and awareness about service operations
• Basic knowledge of LEAN 
• Must be a team player and understand motivating and leading a team without direct supervisory responsibility
• Self-motivated to implement goals with minimal supervision
• Strong communication skills including verbal, presentation, and interpersonal 
• Ability to multi-task
• Hands-on orientation
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent business English skills (written and spoken)

Preferred Qualifications

• 5+ years industry experience in a similar role
• Direct experience of solutions similar to the DN portfolio (SW, Products, Service)