Agent: Service Recovery is needed at Capitec Bank
Capitec Bank’s job vacancy, Career and Recruitment
Job title : Agent: Service Recovery jobs in Western Cape
Job Location : Western Cape, Bellville
Deadline : November 03, 2021
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Purpose Statement
To provide remote assistance and resolve non real time client queries with the aim on optimal client experience and client retention.
Experience
Minimum:
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Minimum of 2 years client service experience.
Ideal:
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2 years experience in a contact centre environment
Qualifications (Minimum)
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Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
Knowledge and understanding of:
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Financial Industry
Ideal:
Knowledge and understanding of:
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Capitec bank services, products policies and procedures.
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South African banking environment
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Social Media
Skills
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Communications Skills
Competencies
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Working with People
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Delivering Results and Meeting Customer Expectations
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Adapting and Responding to Change
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Coping with Pressures and Setbacks
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Deciding and Initiating Action
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Following Instructions and Procedures
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Persuading and Influencing
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Planning and Organising
Conditions of Employment
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Clear criminal and credit record
*Customer Service jobs in south africa
*Customer Service jobs in Western Cape, Bellville
*Agent: Service Recovery in Bellville
How to Apply for this Offer
Interested and Qualified Candidates should Click here to Apply online
*Agent: Service Recovery in South Africa