Main Purpose of the Job:

• To develop, manage, and oversee the company nationally, ensuring operations align with company policies, procedures, budgets, and strategic objectives.
• The focus is on maintaining a cost-effective and sustainable business unit while managing partnerships and improving operational efficiency.

Key Duties:

Minimum Requirements

Qualifications:

• Bachelor’s Degree in Supply Chain or Logistic Management (NQF Level 7)

Experience:

• 5 Years’ experience in the Airline and Freight industry
• 3 Years’ Key Account Management experience

Functional Training:

• Winfreight Operations and Finance
• ISQMS (Integrated Quality Management System)
• Compliance Management
• Operations Management
• Business Risk Management
• Strategic Business Management
• Live Animal Regulations

Environmental / Other Conditions:

• Valid Driver’s Licence
• Own reliable transport
• Willingness to travel
• Ability and willingness to work extended hours at own initiative and/or request

Leadership Skills:

• Lead a team with integrity, fairness, and ethics
• Work collaboratively with sound judgment, decision-making, and problem-solving skills
• Ability to self-direct, take ownership, and complete projects timely

Strategic Thinking:

• Engage at tactical and strategic levels
• Build strong relationships with internal and external customers

Innovation:

• Develop new ideas to enhance the business

Regulatory Knowledge:

• Understanding of South African Civil Aviation Regulations (SACARs), Basic Conditions of Employment Act, Health and Safety Act, and other industry regulations

Financial Knowledge:

• Cost, revenue, and cash management
• Data and financial analytics

Primary Responsibilities & Duties

Contract and Rate Negotiations:

• Draft Service Level Agreements (SLAs)
• Ensure compliance with customer contracts
• Monitor contract expiry dates and manage renewals
• Negotiate annual rate increases

Business Development:

• Understand market and customer needs
• Grow the existing customer base
• Offer value-added services
• Implement ancillary services

Revenue Growth & Yield Management:

• Develop pricing strategies for optimal yield
• Identify and implement new service offerings
• Set and achieve revenue targets

Customer Retention & Acquisition:

• Maintain professional relationships with clients
• Resolve customer complaints efficiently

Market Opportunities & Threats:

• Identify new business opportunities and threats
• Conduct competitor and market analyses
• Develop strategies to mitigate risks

Financial Management:

• Plan and coordinate the annual budget
• Manage operational expenses to meet financial targets
• Identify cost-saving opportunities

Audits & Regulatory Compliance:

• Ensure adherence to aviation and industry regulations
• Conduct audits and implement corrective actions

Stakeholder Engagement:

• Collaborate with stakeholders for operational alignment
• Monitor Service Level Agreements (SLAs)
• Conduct customer satisfaction surveys

Technology Development:

• Improve system efficiencies and customer service
• Introduce new technologies to enhance services

National Management & Reporting:

• Compile regular reports on customer satisfaction, growth, and profitability

Operational Planning:

• Ensure effective communication and coordination with operations
• Monitor and improve existing policies and procedures

People Management:

• Ensure compliance with labor laws and company policies
• Assess and manage staffing needs
• Mentor and coach employees for professional growth
• Participate in recruitment processes