Responsibilities

• Develop and prepare an action plan and forecast for each targeted Key Account Client, to increase market share and deliver the growth strategy for the Airfreight product, taking cognisance of client realities.
• Establish and develop a network with potential and existing customers or key accounts and increase revenue through the identification of opportunities for growing current client business to achieve sales targets and results.
• Provide visible support in resolving client concerns and challenges through facilitating the creation of airfreight forwarding solutions to meet the Key Account Client’s on going and changing needs.
• Ensure high level service delivery through the management of the forwarding life cycle from inception to completion, placing particular emphasis on relevance, efficiency and effectiveness.
• Coordinate air RIB solutions in Johannesburg (Groupage, Handovers, etc.) for customers.
• Ensuring consistent and competitive pricing agreements in conjunction with calculation of cost structures, administering and maintaining the airfreight schedules whilst taking cognisance of buying and selling trends.
• Develop and establish relationships with internal teams such as JHB, Sales, etc. and through these partnerships resolve queries on Forwarding Accounts, thereby ensuring seamless and quality service to the client.
• Lead the Airfreight team through coaching, developing and motivating subordinates including follow-up of team and individual performance against targets and objectives aligned with overall company strategy.
• Proactively ensure that all activities in the area of responsibility are compliant with current legal & company specific regulations, including adhering to ISO procedures & report on monthly KPI’s & Event Controls.

Qualifications

• FIATA Diploma or relevant degree
• Comprehensive knowledge of the International Airfreight industry and sales processes
• Relevant technical and industry experience
• At least 10 years relevant experience of which 5 years managing an airfreight function  
• Good interpersonal relationship skills critical. 
• Networking forms a major part of the job 
• Strong administrative and coordination skills
• Innovative thinking 
• Logical thinker to achieve desired outputs 
• Financial acumen essential 
• Excellent verbal and written communication skills 
• Must be able to work well in a team environment 
• Ability to understand customers (internal/external) needs. 
• MS Outlook, Excel, Word, PowerPoint must be at an advanced level. 
• Proactive 
• Organized 
• Ability to deal with ambiguity 
• Driver’s License & own car
• Grow current business 
• Client satisfaction
• Company reputation & brand
• Internal cross functional partnership
• Air Freight service delivery
• Client orientation
• Business acumen 
• Organizational skills
• Build value-based relationships
• Personal influence
• Drive and deliver results
• Problem solving
• Negotiating skills