Job Summary

• Execute & orchestrate operational processing (batch processing & scheduling) & monitoring services in alignment with customer expectations. Leverage experience to contribute to the optimisation, digitisation & automation of command centre services into the future.

Job Description

• Command Centre Operations
• Understand an aggregated view of all IT assets (includes technology stacks)
• Execute & orchestrate operational processing (batch processing & scheduling) & monitoring in alignment with customer expectations (& do this consistently)
• Take responsibility for operational processing & monitoring quality by meeting & or exceeding all SLA’s & defined targets for e.g. time, quality, cost
• Continuously evolve own knowledge & skills to assume responsibility for new and OR; refined monitoring & processing services to achieve efficiency & effectiveness objectives (e.g. centralised command centre)
• Review and analyse operational processing, monitoring & scheduling performance data and identify & proactively predict events & incidents (ahead of their occurrence)
• Provide support & information to business, problem management, DR, resilience & technology to identify & implement solutions that will prevent incidents, events & outages of critical business services
• Review operational processing, monitoring & scheduling performance data & provide recommendations for the continuous improvement of these services
• Participate in the testing processes for all new / optimised command centre operations
• Support reviews & ongoing optimization and maintenance on command centre technologies and associated tooling
• Participate in incident & problem management processes and provide critical data-driven insights & suggested remedial actions
• Stay ahead of the curve on emerging operational processing, scheduling & monitoring technologies & practices and continuously leverage evolved knowledge & skill to influence the automation, optimisation, digitisation & predictive capabilities of the command centre
• Accountability: Finance, Risk, Governance & Compliance
• Participate in risk, governance & compliance review & manage, maintain & provide regular & accurate command centre information
• Ensure risk, governance & regulatory compliance (always!) of all processing, scheduling & operations activity (own )
• Accountability: People
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Education

• Bachelor’s Degree: Information Technology