Requirements

• Matric or equivalent
• 6 to 8 years experience in Employee Benefits
• Knowledge and understanding of Annuity Products, Services and Implementation environment. 
• Advanced excel skills
• Experience with Orbit Portal will be advantage. 

Duties & Responsibilities

INTERNAL PROCESS 

• Ownership and manage all aspects of new bulk annuity business implementation in line with the relevant annuity policy and rules.
• Co-ordinate the implementation process with the relevant internal stakeholders.
• In collaboration with the administration manager, develop and implement the service framework for customised bulk new business.
• Monitor and manage the adherence to the deadlines for all implementations.
• Quality control the data accuracy, fund set-up and the authorisation of annuity payments.
• Contribute to the improvement of new business implementation to optimise efficiencies.
• Ensure that the necessary risk management controls are in place.
• Ownership and manage all aspects for successful Section 14 transfers from Fund owned policies to Individual policies.
• Data quality analysis by identifying trends, system enhancements and staff training needs.
• Monthly individual new business reporting, special monthly reporting for product managers, valuators and quarterly compliance reporting.
• Active participation and management of various projects assigned to by management.
• Liaise with various external and internal stakeholders. 

CLIENT SERVICES

• Provide factual, logical, expertise and recommendations to clients and stakeholders. 
• Build and maintain relationships with clients, internal and external stakeholders. 
• Deliver on service level agreements with all stakeholders to ensure that client expectations are met and managed. 
• Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Ensure compliance to regulatory Treating Customer Fairly outcomes.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers, team members and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Responsible to manage, identify and mitigate risk through the adherence of annuity processes.
• Identify to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.