Application Support Officer needed at FNB South Africa

Job Description

• To liaise between business and IT in terms of existing systems, and is the second level of support for problem resolution
• Are you passionate about delivering exceptional application support and driving process improvements?
• We’re looking for an Applications Support Officer to join our team and ensure seamless system performance, cost efficiency, and outstanding customer service.

What You’ll Do:

• Provide first-time resolution for customer queries and take ownership until closure.
• Ensure technical accuracy in product knowledge and advice.
• Identify and escalate risks and cost drivers; propose process improvements.
• Support technology adoption and optimise processes for better service delivery.
• Comply with governance and compliance standards and report on operational performance.
• Collaborate across teams to meet SLAs and enhance customer satisfaction.

What We’re Looking For:

• Education: Diploma in IT or related field.
• Experience: 3–4 years in application support.

Knowledge:

• ITIL (certification advantageous).
• Miles or similar Fleet Management Leasing (FML) systems.

End Date: November 13, 2025