Responsibilities:

• Conducts customer calls to model sales techniques and shares sales/negotiation expertise with team members.
• Shares complex experiences with operations teams to provide awareness on recurring customer issues.
• Collaborates with cross-functional committees (e.g., claims, damage reduction, etc.) to provide subject matter expertise.
• Manages resources and people processes (e.g., My Talent Center, career development, training, staffing, etc.) to ensure day-to-day administration of processes and formal procedures.
• Participates in establishing departmental budget to ensure guidelines are realistic and achievable.
• Considers industry and financial trends when making account decisions.
• Reviews and coaches team members on overall revenue results compared to plan.
• Provides consultative selling techniques, negotiation skills, and positioning solutions
• Conducts customer analysis to identify customer facts and trends and collects standard research data about current and prospective customers.
• Helps define and create specific documented account strategies, evaluates key financial indicators, and leverages sales and service resources to meet basic customer needs.
• Builds and maintains relationships throughout a customer organization.

Qualifications:

• Bachelor’s degree or International equivalent – Required
• Meets local age and operations requirements to operate a vehicle
• Willing to travel
• Microsoft Office skills
• Availability to work flexible shift hours and provides own vehicle for business. 
• Demonstrates a familiarity with both UPS’s and competitors’ core service offerings
• Demonstrates negotiation techniques 
• Demonstrates a detailed understanding of supply chain concepts and able to recommend solutions to issues
• Previous supervisory experience – Preferred