Key Performance Areas:

• Monitor store ordering process, stock levels, and returns and take corrective action if required
• Monitor pricing and ensure mandate adherence
• Negotiate promotional activity
• POP implementation and negotiate ad-hoc display and space
• Check-in stock, expiry dates and ensure shelf health standards are maintained
• Address pricing and delivery issues
• Monitor forward share in relation to market share as well as the rate of sale
• Maintain customer and company records
• Complete price surveys timeously
• Update records of all company equipment and assets
• Communicate issues and provide solutions where possible
• Ensure adherence to store policies and procedures at all times
• Monitor and manage Merchandiser / Field Marketer and Sales Representatives’ attendance and ensure registers are updated
• Confirm call cycles are followed and communicate changes to customers when needed
• Manage and plan leave for subordinates
• Prepare monthly payroll for HR
• Conduct floor walks with Field marketers, Merchandisers, and Sales Representatives
• Brief staff of all cycle priorities and ensure a clear understanding of objectives
• Develop staff by identifying training needs and providing on-the-job coaching if required
• Keep Regional Operations Manager up to date on conduct issues
• Staff Management in line with company policy and procedures
• Conduct appraisals
• Set targets for subordinates by store by category in line with BU objectives and strategy

Minimum Requirements:

Experience:

• At least 3 years of experience in a Sales Supervisor or Sales Manager role required
• Experience within FMCG dealing with major retailers 
• Management of people and teams
• Good understanding and implementation of Human Resources and Industrial relations processes and procedures

Qualifications:

• Completed Matric
• A completed tertiary qualification (Business/Sales/Marketing/Retail) advantageous

Additional Requirements:

• Sound knowledge of the FMCG industry
• A good understanding of the merchandising industry
• Proficiency using Microsoft Office (MS Excel, Word, and PowerPoint)
• Able to present information to various levels in the organization
• Valid Driver’s License required
• Ability to travel essential