Job Description

Review Applications

• Review assessed applications to ensure that the recommended grading is in compliance with the regulation.
• Identify and analyse whether the supporting documentation submitted matches the recommended grade (s) applied for.
• Identify discrepancies where applicable and capture detailed comments of findings on the system.
• Determine that rejection reasons are implemented including communication with the Assessors on any non-compliance.
• Ensure that the Assessors take the necessary action including calling the contractor or sending correspondence for non-compliance and other discrepancies in the application.
• When grading recommendations are overridden, ensure the Assessors take the necessary action to rectify the grading.
• Analyse that the reasons for downgrading or rejecting gradings are valid and in line with grading requirements.
• Inform the Assessors to capture reasons when an application has been rejected.
• Review, investigate and respond to appeals on grading designations and other grading disputes.
• Review applications within prescribed time frame in order to ensure contribution towards the 21 working days turnaround time.
• Escalate complex cases to the Review Supervisor where necessary.

Quality Assurance and Fraud Detection

• Identify opportunities where performance could be improved within the processes and procedures to ensure compliance.
• Identify assessment errors and compile quarterly reports for use by the Regulation Supervisors.
• Provide day to day operational support to Assessors in order to facilitate operational efficiency.
• Conduct investigation in order to identify fraudulent applications when necessary.
• Align internal processes with standard practices through interpretation of the industry activities.
• Evaluate applications and authorise them to form part of the assessment batch.
• Request any other extra information from the Assessors to support the information submitted by the applicant where necessary.
• Ensure all registration documentation is consistent with regulations, policies, processes, procedures.
• Ensure both soft-copy and hard-copy documentation is recorded, filed and stored in line with procedures.

Registration Appeals and Advisory Committee (RAAC) Support

• Coordinate committee activities including sending invitations to the relevant members.
• Prepare the files as authorised to form part of the assessment batch for presentation to the committee.
• Review the files within the prescribed time frame
• Compile a list of the reviewed applications and keep updated electronically.
• Review the saved batch to perform a quality check on a continuous basis within the prescribed time frame.
• Provide information or clarification to the committee members as required.
• Circulate the selected files to the members.
• Follow up on any queries by the Committee.

Stakeholder Liaison

• Provide clear and accurate written and verbal information and advice to applicants for registration, existing registrants, authorised third-parties, professional boards/bodies and related agencies when required.
• Perform a full range of administrative functions associated with registrations in accordance with legislation, standards and guidelines, including handling enquiries and complex correspondence.
• Provide necessary administrative support related to financial transactions associated with application and registration fees when required.
• Ensure a timely and service-oriented approach is taken towards all requests, applications and enquiries received via multiple channels of contact from all stakeholders.

Job Requirements

• National Diploma in Financial/Managerial Accounting or equivalent NQF Level 6 qualification in Financial/Managerial Accounting.
• 2 – 3 years’ experience in Registration Services, verification of documents and/or fraud detection.