Job Description

Scope of Position:

• Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts, is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping- and Training Manager, will inspire your team – not only to ensure exceptional guest rooms, public areas, and heart of the house areas, but also to grow their careers with Fairmont.

Responsibilities:

• Taking leadership responsibilities in the absence of Executive Housekeeper- and Assistant Housekeeping Manager.
• Consistently offer professional, friendly, and engaging service.
• Manage the quality and standards of rooms and public areas.
• Responsible to manage the quality of skills per staff member.
• Manage the housekeeping department’s training requirements.
• Responsible to do the HSK induction for all new staff and trainees.
• Assist Talent & Culture with Induction Talks
• Supervise the day-to-day operation of the department to ensure service standards are followed and maintained.
• Ensure all standard changes are communicated effectively throughout the department.
• Ensure your availability for the need of your expertise in other departments.
• Ensure Training manuals are up to date and easily accessible.
• Ensure that all daily reports are given to room attendants and standards and quality are briefed.
• Ensure that room quality checks are done daily.
• Ensure that staff quality checks are done daily.
• Motivate good relationships amongst employees.
• Ensure that the grooming of staff is maintained.
• All delegated tasks must be completed effectively.
• Ensure that staff have the correct equipment and chemicals to do the job effectively.
• Ensure all trainees have an induction HSK schedule.
• Ensure that all staff coming for HSK induction are groomed in the essence of HSK.
• Ensure minimal knowledge of several committees (Forums) of the company.
• Effectively implement roadshow for new products when required.
• Ensure that CG training calendar is adhered to by Admin PA and PA Supervisor. 
• To ensure effectiveness in training timelines.
• To ensure the room’s quality is maintained.
• Monitor labour costs while ensuring effective scheduling and department productivity.
• Address guest concerns and react quickly; logging and notifying proper departments as required.
• Manage the departmental budget in responsible manner.
• Ensure effective communication, including coaching and performance management.
• Act as the department trainer ensuring that all employees are trained and follow LQA standards consistently.
• Works with the Executive Housekeeper on all remodelling and renovation projects.  Carries out his/her specific decorating program and is responsible for keeping the design intact.
• Attend regularly scheduled departmental meetings.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Participate in the Duty Manager program.
• Provide excellent service ensuring the smooth running in operations.
• Be proactive in all HSK outlets training needs.
• Have effective communication with other departments.
• Ensure that the department adheres to LHW/Mystery guests standards etc.

Qualifications

• Grade 12 or equivalent.
• A Hospitality Management qualification is a strong recommendation.
• Experience in Housekeeping, hospitality.
• 5 Years Training and Leadership Position.
• Proficiency in English (Verbal, Written, Reading).
• Superior Customer Service Above average problem-solving skills.
• Be able to communicate at all levels of the organization.
• Well-developed supervisory skills.
• Leadership Pipeline
• Coaching
• Teaching
• Butler Training