Responsibilities 

• Lead and manage the accounts receivable team, providing guidance, coaching, and performance feedback. 
• Develop and implement strategies to optimize the accounts receivable process and improve collection efficiencies. 
• Monitor and analyze accounts receivable metrics and KPIs to identify trends, issues, and areas for improvement. 
• Establish and maintain effective communication channels with the client’s customers to resolve billing and payment issues promptly. 
• Collaborate with cross-functional teams, both within Genpact and the client, including finance, sales, and operations, to streamline processes and enhance customer satisfaction. 
• Ensure compliance with policies, procedures, and regulatory requirements related to accounts receivable. 
• Prepare regular reports and presentations for senior management, providing insights into the accounts receivable performance and trends. 
• Maintain regular communication with clients regarding operational performance, promptly addressing any process-related issues or risks. 
• Serve as the primary point of contact for critical client issues, taking necessary actions for resolution and keeping clients informed of progress. 
• Ensure timely completion of agreed-upon actions and maintain accuracy in follow-up. 
• Cultivate strong communication and collaborative relationships with key client partners, actively seeking feedback and taking ownership of processes. 
• Propose and negotiate transformation initiatives, including efficiency clauses, based on internal and external dependencies. 
• Conduct team huddles to align on customer priorities and foster awareness within the team. 
• Stay updated on industry best practices, trends, and technologies related to accounts receivable management. 

Qualifications we seek in you! 

Minimum Qualifications / Skills 

• Bachelor’s degree in accounting, finance, or a related field; MBA or CPA preferred. 
• Proven experience in a senior leadership role overseeing accounts receivable operations, preferably in a large-scale organization. 
• Strong understanding of accounts receivable principles, practices, and methodologies. 
• Excellent leadership, communication, and interpersonal skills. 
• Demonstrated ability to drive process improvements and implement best practices. 
• Proficiency in ERP systems and accounting software (e.g., SAP, Oracle). 
• Analytical mindset with the ability to interpret data and make data-driven decisions. 
• Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities effectively. 

Preferred Qualifications/ Skills 

• Chartered Accountant CA(SA) 
• Professional Accountant (SA)