Job Description

• To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience
• Prevent wastage and identify process improvements to contain and reduce costs
• Manage people by executing management responsibilities, and create an environment that encourages employee growth and performance excellence
• Provide subject matter expertise and thought leadership in area of expertise
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.