Key Responsibilities:

• Provide comprehensive technical support to end-users, addressing hardware and software issues promptly.
• Manage the asset lifecycle, including installation, movement, upgrades, and decommissioning of IT equipment.
• Coordinate with internal teams for office relocations and ensure smooth transitions.
• Maintain accurate records of hardware and software assets, facilitating audits and compliance.
• Conduct training sessions for end-users to enhance their IT proficiency and reduce support requests.
• Troubleshoot IT infrastructure issues, working with internal and external partners for swift resolution.
• Offer on-call support during critical incidents and emergencies, ensuring business continuity.
• Support other locations and offices as needed, with occasional travel.
• Adhere to established processes and service level agreements to ensure high-quality service delivery.
• Assist in the procurement of IT hardware and software, following company procedures.
• Act as a local project coordinator for hardware/software upgrades and consolidation initiatives.

Required Experience and Skills

• Experience: 3-5 years in a similar role, preferably with a large organization.
• Technical Skills: Proficiency with Microsoft products and basic troubleshooting, understanding of server and network infrastructure, knowledge of Active Directory, and expertise in PC hardware and peripherals.
• Business Skills: Strong communication and customer service skills, sense of ownership and accountability, analytical and problem-solving abilities, and the ability to multitask effectively in a fast-paced environment.