Assurance Engineer needed at Nexio

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Job title : Assurance Engineer

Job Location : Gauteng, Pretoria

Deadline : July 13, 2024

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Job Description

The Assurance Engineer will have to provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC). 

ROLE REQUIREMENT 

  • 2nd Line support
  • Troubleshoot and resolve client queries that are escalated
  • Troubleshoot MPLS, BGP and Inter-VRF routing
  • General routing issues
  • Troubleshoot and configuring QOS
  • Troubleshooting and configuring BGP
  • Troubleshooting and configuring EIGRP
  • Troubleshoot hosting / switching environment
  • Troubleshoot any peering issues with ISP’s
  • Troubleshoot and configuration of IPSec links on Cisco ASA
  • Fail-over or any after-hour changes
  • Provide knowledge sharing and support for 1st and 2nd line engineers
  • APN troubleshooting
  • Arrange failover testing and documentation
  • Manage escalations and direct MTTR breaches
  • Manage problem tickets and reoccurring backbone faults

KEY COMPETENCIES 

PROFESSIONAL COMPETENCIES

  • User support and customer service  
  • Technical troubleshooting
  • Configuration policies and procedures  
  • Identify and report trends and challenges
  • VIP process management
  • Escalation protocols

PROFESSIONAL COMPETENCIES

  • System health checks
  • Adapt to environmental changes related to support environment (systems, software, and procedures)
  • Ticket lifecycle ownership
  • Adherence to ticket update protocols
  • Perform post resolution follow ups to help resolve queries.  

QUALIFICATIONS & EXPERIENCE 

  • A valid CCNA Cisco certification 
  • 3 – 6 years relevant experience with MPLS Networks
  • Knowledge of ISP Technologies
  • Knowledge Security, VoIP or Hosting technology as a secondary skill – L2
  • Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods – L1

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • This job has expired!

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