With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Experience in the Service Industry

A bonus to have:

• Experience with POS system
• Stock management experience

What You’ll Do For The Brand:

• Ensure uniforms are adhered to and in accordance with the dress code. Ensure that you look presentable to the customers as you are the face of the company and need to present a professional image.
• Ensure bar area is neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is neat and tidy at all times. Ensure service area is cleaning before customers are seated. There should be no empty glassless, Beverage containers, excess cutlery or crockery on the service area. Clean glasses, utensils, and bar equipment. Condiments, water, ice, napkins, straws etc. is replenished.
• Prepare stock requisition the night before but no later than an hour before opening time. Identify fast selling items and increase requisition and take into account relevant trends, busy periods/events that might increase stock requirements. Submit to F&B Supervisor, receive stock from F&B Supervisor as per requisition form and sign. Ensure that opening stock is recorded
• Ensure fridges are sufficiently stocked and ensure stock rotation at all times.
• Ensure Float is correct. Count in present of F&B Supervisor, if there is a shortage advise F&B Supervisor prior to opening.
• Greet customers and thank guests, always acting in a pro-active and positive manner. Show interest to the customer/punter, pay attention when they speak and maintain eye contact during conversations.
• Present menus to customers/punters and answer questions about menu items. Advise on daily specials and make recommendations upon request. Promote food and beverage items. Communicate in a clear and professional manager and address the customer in a respectful manner. Serve orders beverages and/or snacks or food timeously. Check with customers to ensure they are enjoying their beverages and/or meals and take action to correct any problems.
• Take beverage and/or food orders as soon as the customer/punter is seated. Ensure beverage order is taken within five minutes after menu is presented. Food/ snack orders are placed if requested. If required check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages should the customer appear to be under aged.
• Write the orders on order slips to ensure the correct order is recorded. After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
• Follow up on food delays from the kitchen, advising punters/customers on delays and regularly communicating the status of the order.
• Ensure customer/ punter complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to the supervisor.
• Collect payments from customer either by cash or card. Correctly record the payment. Thank the customer/punter for the tip. Any voids to be authorized by the F&B Supervisor.
• Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for. Shortages will be dealt with accordingly. Accountable for all the sales recorded under your account during the shift. Print Generic stock sheets of actual stock count names and codes. Count Stock, sign next to changes with F&B Supervisor. Disclose all breakages and wastage to F&B Supervisor.
• Ensure that all personal food and beverage purchases are signed off by the F&B supervisor and are checked once received to verify. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure the service area is clean and tidy in preparations for the next shift.
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

What You’ll Bring To The Team:

• Good communication skills
• Ability to exceed clients’ expectations in regard to service delivery
• Dedication and high sense of responsibility to one’s own work
• Strong listening and sales skills
• Understanding of the POS process linked to the GAAP system