KEY RESPONSIBILITIES

• Operations Management: Ensure all reporting and control procedures related to operational compliance, CHAMPS, hygiene, safety, maintenance, and general administration are followed.
• Sales & Profit Growth: Maximise sales and profits through operational excellence, effective marketing, and identifying growth opportunities.
• Performance Management: Evaluate and improve restaurant performance, ensuring monthly objectives are met.
• People Development: Oversee management training, certification, and staff development to build a strong talent pipeline.
• Customer Experience: Drive “Customer Mania” by ensuring CHAMPS / 1SAT standards are consistently met and customer concerns are resolved promptly.
• Financial Oversight: Manage controllable and variable expenses, monitor cash handling, and implement corrective actions as needed.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Business-related tertiary qualification
• 5–6 years of managerial experience in the QSR industry (RGM)
• Financial acumen – ability to interpret financial data
• Strong leadership, coaching, and people development skills
• Proficiency in English and computer literacy (Windows, Word, Excel, and email)
• Internal applicants must be All Star and RGM certified
• Willing to work weekends and in the field