PURPOSE OF THE JOB

Oversee, Support and maintain IT Server, Networking and End User computing environments

BALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIES: 

• Identify and assess level of issue based risk exposures in area of responsibility by considering exposures to business, financial, legal issues, people, equipment, material, environment, processes, etc.
• Consider the level of risk, apply mitigation and implement control measures for residual risk (set objectives, minimum requirements, etc.)
• Manage SHEQ compliance within the Process through effective use of the Toolbox
• Utilise the Integrated Management System (IMS) to initiate, investigate and report SHEQ status

CUSTOMERS 

• Render the right service first time
• Maintain and improve relationships with key stakeholders
• Interact with customers and familiarise yourself with operational concerns and any inherent peculiarities (e.g. SHEQ, ISO, IT issues)

Suppliers Relations:

• Liaise with IT suppliers and service providers as required

BUSINESS PROCESSES 

Policies, Procedures:

• Update IT Policies, Procedure, Standards, Protocols, Work Instructions, Codes of Practice, etc.
• Implement IT Policies, Procedure, Standards, Protocols, Work Instructions, Codes of Practice, etc.

Networks:

• Install, configure and maintain Wide Area Networks (WAN) with Service providers
• Install, configure and maintain Radio Networks (RAN) with Service providers
• Design, configure and maintain Routing protocols between Business Units
• Design, configure and maintain VLAN’s on large corporate network
• Maintain and assist with uplinks to Production (Instrumentation) networks
• Design a local area computer network (LAN) for a departmental office environment
• Install and commission local area computer networks (LAN)
• Install, configure and maintain networks in Datacenters
• Ensure overall network availability and performance
• Implement and maintain network monitoring products
• Manage network Service Providers

Systems:

• Test new systems against given specifications
• Support the business in utilising in-house developed applications
• Support the business in accessing and utilising purchased applications and systems
• Implement a wide range of Microsoft Technologies, systems and applications
• Implement and support new IT Systems required by the business
• Upgrade systems to the latest available versions

Software:

• Test new software against given specifications
• Implement and oversee business software in an end user computer environment
• Implement and oversee business software in a server environment
• Implement and oversee business software utilising a database environment
• Upgrade software to the latest available versions

IT Security:

• Provide education to users to bring about an understanding of IT security risks
• Safeguard Samancor data and systems against unauthorised access
• Safeguard Samancor computers, networks and systems against malware
• Safeguard Samancor network environment against hackers
• Safeguard IT facilities (Offices, workshops, datacentres)

Business Continuity:

• Adhere to change control processes
• Maintain and support the IT back-up strategy
• Implement and maintain system and data backups in line with Samancor policies
• Implement and maintain the Samancor Chrome BIS Disaster Recovery Plan
• Testing of all backup sets as per policy to ensure data and system recovery

IT Infrastructure:

• Compile functional specification for new IT Infrastructure (Servers, Storage and Networks)
• Implement, maintain and support the IT Infrastructure (Servers, Storage and Networks)
• Regularly review the system architecture to ensure it meets user and IT requirements
• Regularly review and upgrade Server and end user environments to the latest platforms
• Ensure compliance to Group standardisation of Hardware/Software for Samancor Chrome
• Maintain and repair server and related datacenter components
• Implement and maintain Infrastructure monitoring products
• Oversee total IT infrastructure, availability and performance

Support and Resources:

• Oversee the BIS team and assist with general queries
• Build, maintain and coordinate the BIS team
• Oversee IT training requirements within the team
• Align IT environment and the team with Samancor Group strategy
• Facilitate group discussions to implement solutions to problems
• Oversee outstanding incidents with the team
• Manage service providers according to open orders and SLA’s
• Implement and coordinate IT related projects
• Ensure overall end user satisfaction as a service delivery department
• Deal with IT operational problems that have been escalated
• Oversee and provide a 24 hour support function
  • Support Local and Wide area networks
  • Support Systems and Infrastructure
  • Support End users with escalated problems

Risk Management:

• Identify, manage and minimize risk in the IT Department and environment
• Escalate critical matters to the appropriate Managers in order to minimise the risk imposed

Continuous Improvement:

• Liaise with Management to identify opportunities for improvement
• Identify and define new IT requirements resulting in the establishment of projects
• Implement Continuous Improvement initiatives

Reporting/Documentation:

• Compile Project documentation
• Submit IT Operational Reports
• Oversee all IT related documentation

Procurement:

• Oversee the procurement process of all IT related equipment
• Ensure orders are placed for IT equipment
• Liaise with vendors and follow-up
• Ensure equipment is received and vendors are paid
• Ensure equipment received is implemented

IT Asset Management:

• Oversee IT asset management for the business (hardware and software)
• Control the documentation for all IT networks, equipment etc
• Ensure Computer and Server infrastructure equipment is refreshed according to policy
• Oversee all repairs of IT equipment (3rd party vendors)

Administration:

• Conduct general administration in the IT Department (Filing, records, etc.)
• Ensure a clean and safe working environment (Offices, workshops, DataCenter)
• Ensure a clean and risk free systems environment (applications, systems, data)
• Continuous improvement of customer satisfaction by means of surveying

Research:

• Research IT trends, technologies and controls

GROWTH

• Manage Continuous Improvement through Operational Excellence

BEHAVIOURAL COMPETENCIES: 

• Safety Leadership
• Innovation
• Planning, Organising & Control
• Results Orientation
• Problem Solving & Decision Making
• Relating & Networking
• Change Leadership
• Business Acumen

WORKPLACE COMPETENCIES:

Skills:

• Samancor Chrome Systems (IMS, EBMS, Chromedoc, SAP, Coupa, MES)
• Demonstrate appropriate customer care in the context of IT support
• Apply problem solving strategies
• Use computer technology to research a computer topic
• Apply the principles of supporting users of local area networks
• Operate an enterprise server computer system
• Support Access control systems

Knowledge:

• Demonstrate knowledge of IT Policies and Procedures
• Demonstrate knowledge of different computer network architectures and standards
• Demonstrate knowledge of the principles of Corporate Governance in IT (SOX)
• Explain computer architecture concepts
• Explain Wide Area Computer Networks (WAN`s), Routing & VLANs concepts
• Describe the types of computer systems and associated hardware configurations
• Demonstrate knowledge of hardware components installed in a Datacenter
• Demonstrate knowledge of Microsoft Technologies and Systems
• Demonstrate knowledge of information system technologies
• Demonstrate knowledge of IT Security and related components
• Demonstrate knowledge of Server Operating systems
• Demonstrate knowledge of Advanced troubleshooting
• Demonstrate knowledge of backup environments and DR
• Demonstrate knowledge of Corporate Networking and routing
• Demonstrate knowledge of a virtualized server environments
• Demonstrate knowledge of Access Control systems
• Demonstrate knowledge of Managing an IT Team

Requirements

Minimum qualifications: 

• Degree or National Diploma in Information Technology
• 4 years’ relevant experience in an Infrastructure management and Supervisory IT role

Additional qualifications: 

• Microsoft Certifications (advantageous)