Position Summary:

•  Achieve all Brands key performance indicators and targets
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Achieves the brand expectation for appointment and bookings.

Responsibilities:

• Create ways to achieve sell through targets
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Obtain customer data for CRM system or other client list as required.
•  Keep informed about products, company information and store information.
•  Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
•  Actively participate in training sessions and partnered store mandatory training sessions.
•  Inform customers timeously about promotions & events
•  Ensure personal hygiene levels are at a high standard
•  Ensure counters, shelves and cupboards are kept clean and dust free at all times
•  Ensure discontinued stock is removed
•  Ensure cleaning tools are stocked and in good condition
•  Ensure display is per merchandising guideline
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•  Ensure provision in Retek system
•  Ensure all testers are clean and in good condition
•  Maintaining work environment
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Adhere to proper security procedures regarding handling of cash and assets.
•  Weekly top SKU counts
•  Consolidate sales records weekly and then monthly as per required standard

Qualifications

• Grade 12
•  Experience in the luxury beauty industry/Retail Cosmetics Experience
•  Skilled Make-up Artist or Skincare Specialist
•  Strong Selling Skills
•  Retail/customer service experience
•  Excellent communication skills
•  Abiity to work retail hours