Branch Administration – Philippi Life Office (FTC – Maternity Leave) (Western Cape) | AVBOB South Africa

Contract Administrative / Management

Save

Job Location : Western Cape,

Deadline : January 29, 2026

About the Role

This role provides critical administrative support for branch-level insurance and funeral service operations. Leveraging Salesforce for client engagement and Oracle for petty cash and document management, the administrator ensures compliance with corporate governance. Their role is vital for reducing operational risk at the branch level by maintaining accurate data-driven records and providing high-quality client services.

Description

  • We are searching an individual with excellent administration skills to join our Philippi Life Office as a branch administration clerk (FTC). You will  be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are  is processed efficiently, effectively and accurately within the allotted time.
  • You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package. 
  • You will be working for an organization that values employee development and rewards excellent performance.
  • General reception duties to welcome clients
  • Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
  • Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
  • Communicate processes and or delays and system problems to waiting clients
  • Handling of claims, policy services and premium administrative duties relating to client’s policies
  • Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
  • Prepare cash for daily banking at the finance department
  • Referral of new business to the relevant consultant
  • Handle all fraud allegations and complaints
  • Monthly and weekly statistics report writing
  • General office duties

Requirements

  • Grade 12
  • 2-3 years’ relevant office administration experience will be a definite advantage

Career Growth & Education

A Senior Certificate and 1-2 years of office administration experience are the standard requirements. Career pathways lead to Branch Manager or Regional Operations Coordinator roles for those who demonstrate strong organizational and leadership skills. Participating in specialized workshops on digital administration and customer experience provides a path to senior roles in the broader insurance sector.

Salary & Financial Insight

Monthly salaries for branch administrators typically range from R11,000 to R18,500, reflecting the regional and operational scale. Strategic financial planning should involve a focus on consistent savings and utilizing employer-sponsored retirement benefits to build long-term security.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

Apply for this job

Disclaimer: MRjobs.co.za is not an employer and does not directly offer jobs. We share available opportunities from verified sources to help job seekers. Please do your due diligence before applying. We are not responsible for any transactions, interviews, or outcomes from third-party employers.