Branch Administrator – White River needed at Fidelity Services Group

Main purpose of the job: 

• Answer inbound calls on switchboard; attend to visitors at front reception; assist with administrative duties; follow through on client queries; sales and technical team as and when needed.

Qualifications and experience:

• Minimum Grade 12
• Minimum 2 years Administration Experience
• Computer Literacy (Excel, MS Word, Outlook)

Responsibilities and Duties:
Sales Support

• Receive contracts
• Check contract to ensure that they have been completed correctly
• Submit contracts to Cape Town office for processing
• Receive, resolve and resubmit rejected contracts
• Assist with other Sales related Administration as and when needed
• Distribute faxes received to the Sales Consultants
• Filing all sales admin documents
• Answer all calls received timeously
• Assist with other Ad-hoc duties as and when required
• Assist with capturing feedback

Customer Interaction:

• Answering Switchboard and direct calls
• Customer liaison and telephonic enquires
• Attend to visitors and job applicants calling at the office
• Assist and follow up on all quires received point to point

Technical Support: 

• Booking of technicians when required.
• Assists technicians will queries and looking up details
• Assists technicians by putting them on test
• Assist client with general technical queries