Job Objectives

Sales maximization

• Consistently maximize branch gross profit through effective management of key gross profit drivers.
• Maintain stock holding days and stock ordering within required parameters.
• Maintain 100% consistency and adherence to stock price changes.
• Take corrective action to address sub-standard sales staff performance. 

Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)

• Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
• Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports. 

Branch sales reporting 

• Provide timely and accurate reporting to the Regional Retail Manager.
• Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

Effective merchandising and stock availability assurance

• Ensure that the branch is merchandised according to company layouts and standards.
• Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
• In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).

Meeting customer expectations 

• Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.

People Management

• Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
• Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
• Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

Housekeeping, health and safety, and compliance assurance

• Comply with hygiene and housekeeping standards at all times.
• Consistently adhere to audit and required legislative standards and statutory requirements.

Qualifications

Essential

• Grade 12 qualification

Experience

Essential

• At least two (2) years of retail sales management or supervisory experience.