Branch Supervisor – Johannesburg needed at takealot.com
Job title : Branch Supervisor – Johannesburg
Job Location : Gauteng, Johannesburg
Deadline : May 15, 2024
Quick Recommended Links
Your responsibilities will include:
Operational Duties:
- Responsible for the overall supervision of Johannesburg TDT operations and all other secondary roles which flow from this function.
- Ensure that customer orders are collected in full within five (5) minutes of entering the department
- Management of Q-minder system
- Ensure customers have satisfactory experience when collecting from the facility
- Manage customer expectations
- Manage customer aged orders within prescribed parameters
- Ensure consistent application of company policies and procedures.
- Must continually work to promote the orderliness and cleanliness of the work area and maintain all company standards.
- Maintain meeting plan with staff. Meetings are focused on KPI management and other operational feedback.
- Works closely with management to identify and resolve all issues and ensure quality service to our customers.
- Perform all other duties as assigned.
- You may from time to time be requested to perform tasks outside your normal function, which will be to the benefit of the total operation team.
- You are to perform your duties with great responsibility and care as well as with loyalty towards your employer.
Cost Management:
- Manage daily staff and overtime efficiently to ensure labour cost are controlled.
- Ensure that resource productivity is measured and reported to eliminate waste.
Reporting & Admin:
- Extracts data and generate reports which will assist in performance tracking and decision making.
- All administrative documentation is labelled and filed as per procedures.
- All daily, weekly and monthly reports/ meeting minutes are up to date
People Management:
- Trains and supervise employees to carry out the functions under their control.
- Ensure that signed Job Descriptions are on file for each of your staff members.
- Ensure that all staff are at work and attendance is 100%. All absent staff to have suitable corrective action to be taken consistently.
- All overtime and acting allowance must be approved before work is done
- Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.
SHE, Risk Quality & 5S Duties:
- Ensure 5S housekeeping standards are implemented and maintained
- Implement and maintain health and safety standards
Attributes required:
- Ability to lead a team of people
- Be punctual
- Having excellent analytical and problem solving skills
- Being reliable and trustworthy
- Having good concentration
- Having interpersonal abilities
- Having knowledge about routes and geography
- Being able to work under pressure
- Must have a sound grasp of computers and the various, commonly used programs
- Being able to meet deadlines
- Having good communication skills
- Have a good grasp of admin work
- Must be able to lead from the front
- Have a clean driving and criminal record
- Be of sober habits
- Must be available to work overtime when needed
Qualifications:
- Matric Certificate and/or qualification in Supply Chain/Logistics and/or Fleet Management (or similar) will be advantageous
- 3-5 years’ experience in Fleet Control
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now