• The primary role of the Building Manager is to ensure the smooth and effective operation, maintenance, and management of the apartment building, with responsibilities that include but are not limited to:
• Enhancing living conditions, including maintaining high standards of cleanliness and improving the overall presentation and security of the building.
• Optimizing financial performance, ensuring all operations align with the approved budget.
• Coordinating and managing maintenance activities within the building and designated units.
• Acting as the primary point of contact for all residents, fostering and maintaining positive relationships to ensure a harmonious living environment. The Building Manager must manage all resident communications with professionalism and efficiency to promote satisfaction and resolve concerns promptly.
• Project Management, Procurement, Security and overall management of all aspects related to Common Property. 

Key Responsibilities (non-exhaustive) 

Management

• Take full responsibility and accountability for all duties outlined in this role profile.
• Provide management information related to building operations, including maintenance requirements, finance and general operations of the building.
• Oversee and manage the resource allocation and scheduling, performance, discipline, and development of building staff, including cleaning and security personnel and/or service provider.
• Ensure consistent communication, onboarding and off-boarding of residents, particularly during move-ins and move-outs, to facilitate smooth transitions and resolve any issues promptly.
• Work with the Board of Trustees, including setting up meetings, actioning items, developing required reports, etc.
• Manage the Managing Agent including their performance in line with their contract. 

Operational Responsibilities

• Handle daily inquiries and issues related to building maintenance, cleaning, and tenant concerns.
• Prepare and submit maintenance requisitions and reports, including those related to cleaning supplies and services, to the Operations Manager.
• Develop maintenance issue reports when required, including investigation reports occurring between apartments, with identification of which party will be responsible for resolution. 
• Ensure tenants comply with established Body Corporate Rules, and action remedial actions in line with the rules for non-compliance.
• Maintain the building’s cleanliness and security standards, ensuring the cleaning and security teams follow the established site instructions.
• Manage occupancy in line with Body Corporate rules, including identification and investigations on overcrowding, sub-letting, etc. 
• Complete and process maintenance requisitions for required stock, and manage hardware and cleaning stock for building upkeep.
• Identify and recommend opportunities to improve the building’s financial performance.

Developmental Responsibilities

• Contribute to the individual and collective performance of the team, supporting their development and the achievement of operational objectives.
• Actively pursue personal and team development, ensuring continuous improvement in service delivery and resident satisfaction.