Responsibilities include:

• Gather and document business requirements from both internal and external stakeholders.
• Bridge the gap between business and technical teams by translating business requirements into requirements and plans.
• Assist business in documenting operational procedures and presentation flows.
• Assist in gathering and documenting reporting requirements.
• Maintain and manage changes to requirements during a project phase.
• Work closely within PMO to support priority projects and manage backlog grooming with the product owners and project manager.
• Manage and update BA artifacts and ensure that requirements are approved by stakeholders.
• Constantly review requirements gathering process and tools and suggest changes to ensure efficiencies.
• Support UAT and testing requirements to ensure that features were delivered as per documented requirements and within acceptable quality standards.

Required skills and experience:

• 2 – 3 years’ business analysis experience.
• Self-starter that can work individually as well as in teams.
• Ability to engage with all levels of stakeholders to include senior management and developers.
• Understanding of systems and the technical software development environment
• Experience in the payments or financial industry required.
• Understanding of the end-to-end payments’ environment (retailers, digital, banking, card schemes, EFT, settlement, acquiring, etc.) beneficial.
• Relevant qualification.
• Full understanding of the Microsoft suite, Draw.IO, Jira, Confluence and Visio.
• Driver’s license.
• Fluent in English and ideally Afrikaans.