Business Analyst needed at Nexio

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Job title : Business Analyst

Job Location : Gauteng, Pretoria

Deadline : July 13, 2024

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  • To perform gap analysis and create Business requirement documentation based on the results of the analysis. 
  • Facilitate JAD and information gathering sessions. Create business presentations for Enterprise Technology Service Management processes. 
  • Design new programs by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. 
  • Create user requirements, and articulate user stories.   
  • Define software configuration specifications.  
  • Improves systems by studying current practices, designing modifications. 
  • Recommends controls by identifying problems, writing improved procedures. 
  • Provide subject matter expertise to the Vodacom Bid Office and functional users as part of the Request for Proposal processes. 
  • Develop, maintain and continually progress in knowledge of Service Management applications, including but not limited to: 
    • Infovista, 
    • ServiceNow, 
    • Rae, 
    • Google 
    • SharePoint 
    • MSPI
  • Create training, support and process documents. 
  • Independently manage small-to-medium internal department projects 
  • Monitors adherence to Vodacom Business methodology and governance across all business analysis assignments 
  • Provide technical coaching to Service analysts to shape deliverables and to develop the business analysis competency. 
  • Any other duties as assigned 


  • Ensures tasks are prioritised appropriately. 
  • Ensures that high prioritised tasks are completed timeously. 
  • Provides leadership to deploy/adopt new technologies. 
  • Proposes and executes solutions to problems encountered. 
  • Uses initiative to find ways of adding value to Nexio without waiting for instructions from management. 
  • Uses past experience and initiative to implement improvement strategies to service tower. 
  • Assists in developing checklists to monitor health and remediate issues experienced by systems and tools used by team. 
  • Assists in developing standard operating procedures for the operational tasks of the team.  


  • Analyses Incidents, events and Cases and is able to triage and prioritize them for effective remediation. 
  • Timeous resolution of Incidents and Cases 
  • Analyses cases for effective, efficient interaction with customers and operational teams. 
  • Makes high quality updates in ServiceNow Incidents and Cases. 
  • Produce, maintain and contribute to SOPs for functions performed. 
  • Develop and contribute to effective dashboards and action intelligence reporting for Nexio and customers.


  • At least 2 years’ experience as a Business Analyst in a complex services environment
  • Understands how his or her specific role fits in with the overall Service and Service Lifecycle
  • Must be an effective communicator
  • Is a respected member of a department who can combine daily departmental activities with the coordination role
  • Knows how to ‘get things done’ with professionalism
  • Has knowledge of a complex ISP and IT Infrastructure within his or her department to understand and analyse the data produced by the different monitoring systems.
  • ITIL Foundation Certificate
  • Proficiency in Microsoft Word, Excel and PowerPoint

How to Apply for this Offer

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