Job Description

Client Details:

Our client has grown steadily since the 1990’s without ever retrenching anyone. They hire for attitude and train for skill. Most staff have been there for over 10 years. Flexi-time, generous bonuses and the opportunity to learn and continuously evolve is encouraged. They follow an Agile methodology and are involved in a wide range of services that cross multiple business domains. A cornerstone of the business is research and innovation and continuous improvement. This environment is best suited to someone who enjoys learning, collaboration and working in a team.

Role Responsibilities:

• Working with clients, internal IT and service providers.
• 1st line system support to clients.
• Managing and participating in Operational Meetings and reporting.
• Managing all client project scope changes.
• Providing support to developers.
• Managing and participating in tasks through each of the key areas of the SDLC.
• System and system environment administration, release management and configuration.
• General System, Process and Client Communication.
• Identifying and implementing opportunities to improve service quality, accuracy, compliance and productivity.
• Developing skills to enhance personal effectiveness and efficiency.

Preferred Qualifications:

• B.Com or Industrial Engineering degree or a similar qualification.

Relevant Skills / Experience:

• Practical experience in the Systems Development Life Cycle (SDLC) and associated Project Management processes.
• Practical experience in client service management.
• Strong communications skills.
• Finance services experience essential.